Terms of service

Terms of Service

Effective Date: July 28, 2026

Welcome to House of Velza. These Terms of Service (“Terms”) govern your access to and use of www.houseofvelza.com (“Website”), including the purchase of products and use of our services. By accessing or using our Website, you agree to be bound by these Terms.

1. Website Use

By using this Website, you agree to:

* Use the Website only for lawful purposes.
* Not misuse the Website by attempting unauthorized access, introducing viruses or malicious software, hacking, sending spam, or engaging in activities that may disrupt the Website or its users.
* Not use the Website in any manner that violates applicable laws or regulations.

House of Velza reserves the right to suspend, restrict, or terminate access to the Website at any time without prior notice if misuse is suspected.

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2. Intellectual Property

All content available on this Website, including but not limited to text, images, logos, graphics, videos, product designs, trademarks, website design, and other materials, is the exclusive property of House of Velza or its licensors.

No content may be copied, reproduced, distributed, modified, published, or used for commercial purposes without our prior written permission.

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3. Terms of Sale

By placing an order on our Website, you confirm that:

* The information you provide is accurate, complete, and up to date.
* You are legally authorized to use the selected payment method.
* Orders are subject to acceptance and product availability.
* An order is considered accepted only after it has been processed and dispatched by House of Velza.
* We reserve the right to refuse or cancel any order at our discretion, including orders affected by pricing errors, stock unavailability, suspected fraud, or incorrect information.
* Product prices, offers, and availability may change without prior notice.
* Payments must be made using the payment methods available on our Website.

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4. Product Information

We strive to display product colours, designs, and descriptions as accurately as possible. However:

* Actual colours may vary slightly due to lighting conditions, photography, and differences in display screens.
* Minor variations in handcrafted sarees or imitation jewellery are natural and should not be considered defects.

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5. Shipping, Returns & Refunds

Orders are processed and shipped in accordance with our Shipping Policy.

Returns, replacements, and refunds are governed by our Return & Refund Policy, including the requirement for a valid unboxing video for eligible claims.

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6. Limitation of Liability

To the fullest extent permitted by law, House of Velza shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

* Your use of or inability to use the Website.
* Service interruptions or technical issues.
* Delays in shipping caused by courier partners or events beyond our control.
* Third-party websites or external links.

Our total liability shall not exceed the amount paid by you for the relevant order.

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7. Indemnification

You agree to indemnify and hold harmless House of Velza, its owners, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of the Website.

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8. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

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9. Changes to These Terms

House of Velza reserves the right to modify or update these Terms of Service at any time without prior notice. Any changes will become effective immediately upon being published on this Website.

Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

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10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts in Kerala, India.

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11. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact details provided on www.houseofvelza.com.

Thank you for choosing House of Velza.