Shipping policy

Shipping Policy

At House of Velza, we are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing your order.

Order Processing

  • Ready-to-ship products are processed and dispatched within 1–2 business days.
  • Handmade or made-to-order products may require 4–5 business days for processing before dispatch.
  • During festivals, peak shopping seasons, promotional events, or unforeseen circumstances, processing times may be slightly longer. We appreciate your patience and understanding.

Shipping Charges & Delivery Time

Domestic Shipping (India)

  • Free shipping across India on all eligible orders.
  • Estimated delivery time is 2–7 business days after dispatch, depending on your location and courier service availability.

International Shipping

  • We ship internationally to selected countries.
  • Delivery typically takes 10–20 business days after dispatch, depending on the destination country’s customs clearance and courier services.
  • International shipping charges vary by country and order weight.

For international orders, please contact us on WhatsApp (+91 8943683695) before placing your order for shipping charges and assistance.

Order Tracking

Once your order has been dispatched, you will receive a tracking ID via email, SMS, or WhatsApp (where applicable). You can use this tracking number to monitor your shipment.

Shipping Delays

While we strive to deliver every order on time, House of Velza is not responsible for delays caused by:

  • Courier service disruptions
  • Natural disasters
  • Severe weather conditions
  • Strikes or transportation issues
  • Customs clearance delays (for international orders)
  • Any other circumstances beyond our reasonable control

Incorrect Address & Undeliverable Orders

Please ensure your shipping address and contact details are accurate before placing your order.

If an order is returned to us due to:

  • An incorrect or incomplete address,
  • The recipient being unavailable,
  • Refusal to accept the package,

the customer will be responsible for any additional shipping charges required for reshipment.

International Orders

  • Shipping charges vary based on the destination country and package weight.
  • Any customs duties, import taxes, or other local charges imposed by the destination country are the responsibility of the customer.
  • Delivery times may vary depending on customs clearance procedures.

For international shipping assistance, please contact us before placing your order.

If you have any questions regarding shipping, feel free to contact House of Velza through our Contact Us page or email us at houseofvelza@gmail.com.